Terms of service

At Rajasthani Naari, customer satisfaction is important to us. We carefully inspect all products before dispatch. However, if you receive a product with a manufacturing defect, damage, or an incorrect item, we offer an exchange subject to verification.

1. Exchange Eligibility

Exchange requests will only be accepted in the following cases:

• Wrong product received

• Damaged product received

• Manufacturing defect in the product

• Genuine size issue (subject to stock availability)

The product must be:

• Unused and unwashed

• In original condition

• With all tags, labels, and packaging intact

• Reported within 24 hours of delivery

2. Mandatory Unboxing Video (Compulsory)

To process any exchange request, a continuous unboxing video is mandatory.

The video must clearly show:

• Sealed package before opening

• Shipping label visible on the parcel

• Complete unboxing process without any cuts or edits

• Product visible from all sides (360-degree view)

• Any damage, defect, or issue clearly visible

Important:

• No unboxing video = No exchange claim.

• Photos, screenshots, or edited videos will not be accepted.

• Claims without proper video proof will be automatically rejected.

3. Verification Process

After receiving your request:

• Our team will review the unboxing video and product condition.

• If the issue is verified and approved, an exchange will be arranged subject to product availability.

• If the same product is unavailable, store credit may be offered at our discretion.

4. Non-Eligible Cases

Exchange requests will not be accepted for:

• No unboxing video provided

• Request raised after 24 hours of delivery

• Product used, washed, altered, or damaged after delivery

• Minor thread variations or finishing variations

• Slight color differences due to photography, screen settings, or lighting

• Personal preference change after purchase

• Incorrect size selected by the customer without a genuine manufacturing sizing issue

5. Shipping for Exchange

• Once the exchange request is approved, our team will provide further instructions.

• Customers may be required to return the original product before the replacement is dispatched.

• Exchange shipping terms may vary depending on the location and product category.

6. Cancellation Policy

• Orders cannot be cancelled once they have been processed or shipped.

• Cancellation requests after dispatch will not be accepted.

7. Contact Information

For any exchange-related queries, contact us:

Rajasthani Naari
Address: C/243A, Madhuban Main Rd, Near Jain Kirana, Madhuban Housing Board, C Sector, Basni, Jodhpur, Rajasthan 342005
Phone: +91 97855 43319
Email: rajasthaninaari@gmail.com

8. Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Exchange Policy. Rajasthani Naari reserves the right to approve or reject any exchange request after verification of the submitted evidence.