Refund policy

At Rajasthani Naari, customer satisfaction is important to us. Please read this policy carefully before placing an order.

1. Exchange Policy

We offer exchange only and do not accept returns for change of mind, dislike of product, color preference, or other personal reasons.

Exchange requests will only be considered in the following cases:

• Wrong product received

• Damaged product received due to transit

• Manufacturing defect found in the product

• Genuine size issue (subject to availability)

The product must be:

• Unused and unwashed

• In original condition

• Returned with original tags, labels, and packaging intact

• Accompanied by a valid unboxing video as per our policy

We reserve the right to reject any exchange request that does not meet these conditions.

2. Mandatory Unboxing Video (Compulsory for Any Claim)

To maintain transparency and prevent fraudulent claims, a proper unboxing video is mandatory for all exchange and damage-related requests.

The video must be:

• Continuous and unedited

• Recorded from the moment the sealed package is received

• Show the shipping label clearly

• Show the sealed package before opening

• Capture the complete opening process without cuts or pauses

• Clearly display the product from all four sides and a complete 360-degree view

• Clearly show any defect, damage, missing item, or issue

Important Conditions

• No unboxing video = No claim.

• Photos, screenshots, edited videos, or partial clips will not be accepted.

• Claims without proper video proof will be automatically rejected.

3. Damaged, Defective, Wrong Product or Size Issue

If you receive a damaged, defective, incorrect product, or face a genuine size issue, you must report it within 24 hours of delivery.

Please share:

• Order ID

• Complete unboxing video

• Clear explanation of the issue

After receiving your request, our team will verify the claim.

If the claim is approved, we may offer:

• Product Exchange (subject to stock availability)

• Refund (only if exchange is not possible and the claim is verified)

The final decision regarding approval, exchange, or refund shall remain solely with Rajasthani Naari.

4. Refund Policy

Refunds are not provided in normal circumstances.

Refunds may only be considered if:

• The product received is damaged, defective, or incorrect

• A valid unboxing video is provided

• The claim is reported within 24 hours of delivery

• Exchange is not possible due to stock unavailability or other valid reasons

Approved refunds will be processed to the original payment method within a reasonable processing period.

5. Non-Eligible Scenarios

The following situations are not eligible for exchange or refund:

• No unboxing video provided

• Claim raised after 24 hours of delivery

• Product already used, washed, or altered

• Missing original tags or packaging

• Minor thread variations or finishing variations

• Slight color differences due to photography, screen settings, or lighting

• Normal wear and tear after use

• Damage caused after delivery

• Incorrect size selected by customer without proper claim verification

• Refusal to accept the parcel at delivery

6. Order Cancellation Policy

Orders cannot be cancelled once they have been confirmed and processed.

If an order has already been dispatched, cancellation requests will not be accepted.

7. Shipping & Delivery Responsibility

We work with third-party courier partners for deliveries.

Delivery timelines are estimates and may vary due to:

• Weather conditions

• Remote locations

• Courier operational delays

• Natural events or unforeseen circumstances

Rajasthani Naari shall not be held responsible for delays caused by courier partners or circumstances beyond our control.

8. Fraud Prevention & Misuse

Any attempt to misuse this policy through false claims, manipulated evidence, or fraudulent activity may result in:

• Immediate rejection of the claim

• Restriction from future purchases

• Appropriate legal action where necessary

9. Limitation of Liability

Rajasthani Naari shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or inability to use them.

10. Contact Information

For exchange, refund, or claim-related assistance, please contact:

Rajasthani Naari
Address: C/243A, Madhuban Main Rd, near JAIN KIRANA, Madhuban Housing Board, C SECTOR, Basni, Jodhpur, Rajasthan 342005
Phone: +91 9785543319
Email: rajasthaninaari@gmail.com

11. Policy Acceptance

By placing an order on the Rajasthani Naari website, you acknowledge that you have read, understood, and agreed to this Exchange & Refund Policy. This policy is designed to ensure fairness, transparency, and protection for both customers and the business.